Your Journey Starts Here

1. Service Agreement

Travel Experts Haven provides professional travel consultation and planning services. By engaging our services, you agree to these terms and conditions.

2. Service Scope

Our services include travel planning, consultation, booking assistance, and support. We act as intermediaries and are not liable for third-party service provider issues.

3. Payment Terms

Consultation fees are due upon service commencement. Travel bookings require separate payment to suppliers. All fees are clearly disclosed before service delivery.

4. Cancellation Policy

Consultation services may be cancelled with 24-hour notice. Travel bookings are subject to supplier cancellation policies, which will be communicated during planning.

5. Limitation of Liability

Our liability is limited to the consultation fees paid. We are not responsible for acts of third-party suppliers, weather delays, or circumstances beyond our control.

6. Intellectual Property

All itineraries and travel plans created are for personal use only. Commercial use or redistribution is prohibited without written consent.

7. Dispute Resolution

Disputes will be resolved through binding arbitration in Los Angeles County, California, under California law.

1. Information Collection

We collect personal information necessary for travel planning including names, contact details, travel preferences, and payment information.

2. Information Use

Personal information is used exclusively for providing travel services, communication, and improving our offerings. We do not sell or share data with marketing partners.

3. Data Storage and Security

All data is stored securely using industry-standard encryption. Access is restricted to authorized personnel only. We retain data only as long as necessary for service provision.

4. Third-Party Sharing

We share information only with travel suppliers (airlines, hotels) necessary for bookings and with explicit consent for specific services.

5. Your Rights

You have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.

6. Cookies and Tracking

Our website uses essential cookies for functionality. Optional cookies for analytics require consent. You can manage cookie preferences at any time.

7. International Transfers

Data may be transferred to countries with adequate privacy protections when necessary for travel services. All transfers comply with applicable data protection laws.

8. Contact Information

For privacy concerns, contact our Data Protection Officer at [email protected] or +1 (213) 555-0187.

1. What Are Cookies

Cookies are small text files stored on your device to enhance website functionality and user experience. They help us remember your preferences and improve our services.

2. Essential Cookies

These cookies are necessary for website operation and cannot be disabled. They enable core functionality like security, network management, and accessibility.

3. Functional Cookies

These cookies remember your choices and provide enhanced, personalized features. They may be set by us or third-party providers whose services we use.

4. Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This information helps us improve our services and user experience.

5. Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising. They require explicit consent and can be disabled.

6. Cookie Management

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect website functionality.

7. Third-Party Cookies

Some cookies are placed by third-party services. We carefully select partners and ensure they meet our privacy standards.

8. Cookie Duration

Cookies may be temporary (session) or persistent. Session cookies are deleted when you close your browser, while persistent cookies remain until expiration or deletion.

1. Lawful Basis for Processing

We process personal data based on contract performance, legitimate interests, and explicit consent where required by GDPR.

2. Data Subject Rights

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests

3. Data Protection Officer

Our Data Protection Officer oversees GDPR compliance and can be reached at [email protected] for any data protection concerns.

4. Data Retention

We retain personal data only as long as necessary for service provision, legal obligations, or legitimate business purposes. Travel records are kept for 7 years for tax and legal compliance.

5. International Transfers

When transferring data outside the EU/EEA, we ensure adequate protections through adequacy decisions, standard contractual clauses, or other approved mechanisms.

6. Breach Notification

We maintain incident response procedures and will notify relevant authorities and affected individuals of data breaches within required timeframes.

7. Privacy by Design

We implement privacy by design principles, incorporating data protection measures into all business processes and systems from the outset.

8. Supervisory Authority

You have the right to lodge complaints with your local data protection authority if you believe your rights have been violated.

1. Copyright Respect

Travel Experts Haven respects intellectual property rights and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA).

2. Infringement Notification

To report copyright infringement, provide written notice including:
- Identification of copyrighted work claimed to be infringed
- Identification of infringing material and its location
- Your contact information
- Statement of good faith belief that use is not authorized
- Statement of accuracy and authority to act on behalf of copyright owner
- Physical or electronic signature

3. Designated Agent

Send DMCA notices to our designated agent:
Travel Experts Haven
DMCA Agent
456 Beverly Boulevard
Los Angeles, CA 90048
Email: [email protected]

4. Counter-Notification

If you believe material was removed in error, you may submit a counter-notification with:
- Identification of removed material and its location
- Statement under penalty of perjury that removal was due to mistake
- Your contact information and consent to jurisdiction
- Physical or electronic signature

5. Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat infringers when appropriate and in accordance with applicable law.

6. Safe Harbor

We qualify for DMCA safe harbor protections and will process valid takedown notices promptly while respecting due process rights.

7. False Claims

Knowingly making false DMCA claims may result in liability for damages, including costs and attorneys' fees under Section 512(f) of the DMCA.